Gravity & levity is committed to ensuring that your privacy is protected. When you request information from Gravity & Levity, sign up to any of our services or buy things from us, we obtain information about you. This statement explains how we look after that information and what we do with it.
What Information We Hold
Should we ask you to provide information by which you can be identified, you can be assured that it will only be used lawfully in accordance with this privacy statement, GDPR and the 1998 Data Protection Act.
This can include any of the following, but is restricted to what you share with us:
- Your name
- Telephone number
- Email address
- Personal details on the waiver form
We have a legal duty under the Data Protection Act to prevent your information falling into the wrong hands. We try to ensure that the information we hold is accurate, up to date, adequate and relevant. Please let us know of any changes or discrepancies so we can update your information.
Normally the only information we hold comes directly from you. Whenever we collect information from you, we will make it clear which information is required in order to provide you with the information, service or goods you need. You do not have to provide us with any additional information unless you choose to.
How We Store Your Information
We store your information securely, either using our fully GDPR compliant MailChimp account, or a database for bookings. We restrict access to those who have a need to know, and we train our staff in handling the information securely. The information you provide will be kept confidential and will be used to support your relationship with Gravity & Levity. Your data will only ever be shared with a third party where that third party manage Gravity & Levity event bookings or if required by law.
We delete your booking data after each festival, including your login and all associated account info. We do not store any payment information, all payments are handedly securely by Stripe. If you login using your Google account, we do not access or store any information other than your email address.
How We Use Your Information
We will use your information to organise the festival and ensure smooth running. This may involve contacting you for further information, or to ask you further questions. It may also include alerting you about changes to the festival, or important information you’ll need to know before arriving.
We will use your data to tell you about our activities by email – either because you have signed up to receive this information, or because we think you will be interested in hearing about what we do in your professional capacity (e.g. you work in the arts, have worked/trained with us before or might be interested in using some of our services, etc.). Sometimes we might also contact you about the services we provide, which may include information on activities, touring, ways to support Gravity & Levity, fundraising campaigns, employment opportunities, training and classes.
You have the right to ask us not to contact you in this way. We will always provide a clear method for you to change your subscription preferences or opt out from receiving email from us altogether. You can also contact us directly at any time to tell us not to send you any future marketing material.
From time to time we may use the information we hold about you for analysis and research purposes (this might include, for instance, postcode mapping, future fundraising potential, improving our communications to you, etc.) This assists with strategic planning, helping us to make better business decisions and supporting our future growth as a company.
How Long We Keep Your Information
For marketing purposes, we will retain your data for a period of 5 years unless you tell us that you wish to be removed from our system before this. We will then contact you offering you the opportunity to unsubscribe if you are no longer interested. We have chosen a period of 5 years because as a touring company, it may be some time before we return to the area you live in and we want to let you know when we will be returning.
All other data associated with booking will be deleted after each festival.
If You Don’t Want To Hear From Us
You always have an option to change your subscription preferences or unsubscribe from all marketing emails via a link on our emails. Or you can also change any of your contact preferences and interests at any time by Contacting Us
Sharing Your Information With Others
Very occasionally we carry out a joint mailing with carefully selected other organisations, in order to tell you about products and services we think you might be interested in. Again, you have the right to opt out of this.
We understand the importance of maintaining and protecting your privacy and will not sell or rent your personally identifiable information to anyone.
Finding Out What Information We Hold About You
You have the right to obtain a copy of all the information we hold about you (apart from a very few things which we may be obliged to withhold because they concern other people as well as you). To obtain a copy write to email@example.com. We aim to reply as promptly as we can and, in any case, within the legal maximum of 1 month.